Today I went in to get my nails done, I've been here probably a total of 3 times. Needless to say (I'm guessing the owner) she swiped my card 4 times yet she kept saying it declined. I told her I didn't have any cash so I will leave my phone and go down the street to the bank. When I got there they told me the money had been taken out and if I payed her cash I would be paying her twice. I asked two bank workers they both said the same thing. They even printed out a statement for me to take back. I know sometimes money can be reversed but they told me the transaction was cleared! When I got back she told me she would write me card number down and call her bank Tuesday. Mind you I told her I will be on a cruise with no cell service. She also told me the people at the bank was crazy. I asked her could she check her machine again to see if it went through and she told me no, she did it once already. I asked her to call the police because I refused to pay her twice. After asking her to call the police multiple times she told me I should just trust her. Trust you with my card number? Seriously. However she eventually got mad and told me to just go and don't come back which is perfectly fine with me due to the fact my nails we're so ugly and uneven this time around. Funny thing about it is, my first time going here it was a lady in here complaining about the same thing where the week before they told her, her card declined and she paid them cash yet her transaction went through with her bank. She argued with her about it too. I never write reviews but this time it had to be known!
I have been going to Kim since her Wal-Mart days. I don't go as often as I use too since I retired but they always remember me and treat me fantastically! Kim, Lee and the rest of the staff are the BEST!! I would not go any where else.
Great place! Always clean, always friendly! Do a great job!!
Always get great service...wait is little bit too long. They really need more help.
Always great service. Spotless interior. Always clean. Have never had an issue with my nails. Love this place.
Kim Nails Spa is a US Shopping Mall based in Phenix City, Alabama. Kim Nails Spa is located at 3616 US-431, Phenix City, AL 36867, USA.
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